Refund and Returns Policy

Changed your mind after snagging a referral? No worries at all! We've got you covered with a hassle-free refund. to request a refund with details of your order, including:
  • the date it was placed
  • your name
  • and your order reference number
You have the option of canceling your order within 30 days of purchase, in which case we will provide you with a refund less a $10 cancelation charge for processing the pathology referral.

You will not be eligible to receive a refund if you cancel outside of this time period.

If we receive your refund request after your blood sample has been processed by the laboratory, but before it has been uploaded to your account, we’ll refund you 10% of the test price.

Unfortunately, we can’t process any refunds if your test results and report have been uploaded to your dashboard.

We’ll reimburse you using the same means of payment as you used for the initial transaction, unless agreed otherwise (subject to satisfactory confirmation).

If you are entitled to a refund we will process your refund within 7 business days of receiving your cancellation request.

For our full Customer Refund Policy see our Terms and Conditions.

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